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Business Analyst Mercedes-Benz Customer Assistance Center Maastricht (Aachen region) in der Städteregion Aachen
Referenznummer: acjobs-st-53815

Mercedes-Benz Customer Assistance Center - Vollzeitbeschäftigung
Start ab sofort - Online seit dem 24.03.2020


The brand portfolio of Daimler incorporates Mercedes-Benz, Mercedes-AMG, Mercedes-Maybach, Mercedes me, smart, EQ, Freightliner, Western Star, BharatBenz, FUSO, Setra, Thomas Built Buses as well as Mercedes-Benz Bank, Mercedes-Benz Financial Service, Daimler Truck Financial, moovel, car2gomytaxi.Job-ID: P0020V029In this role as Business Analyst, you are eager to apply your analytical skills and you are driven to turn datavaluable insights, in order to optimize our business (e.g. processes, systems, data quality)contribute to the ‘continuous improvement cycle’.Your key tasks are:• Deep divelarge sets of structuredunstructured data, to answer key business questions using a wide range of data analytic tools e.g. SQL, digital analytics, data visualization• Gain insights that inform business decisions; analyze datadiscover patterns, meaningful relationships, anomaliestrends• Identify implicationspropose solution/action points to improve business• Communicate findings to respective stakeholders by means of data visualization/reporting• Initiator of the ‘continuous improvement cycle’: responsible to stimulate efficienteffective ways of working by continuously questioning the status quo (KPI/PI, reporting solutions)• Comply with the legal rolesregulations on data protectiondata privacy• Identifyflag problems. Cooperatively determine appropriate solution steps in collaboration with other specialists• Communicatesaligns with all relevant entitiesall specialistsmanagement levels within the organization• Permanent MemberAdvisor of the Operations Leadership Teamdriver of the operational data squadEssential• Bachelor’s/Master’s degree in computer science, mathematics, statistics, business intelligence, engineeringother technical/quantitative discipline• 3+ years of experience in the area of business analytics• Has knowledge of skills, technologies, practices for continuous iterative explorationinvestigation of past business performance to gain insightdrive the business• Understanding of data warehouse (DWDWH), also known as an enterprise data warehouse (EDW) architecture• Understanding of dimensional modelingdatabases (NoSQL, SQL, PLSQL)• Experience with Business Intelligence toolage (e.g. Cognos, Tableau, Qlikview, Microsoft BI)• Retrieve, analyze, transformreport data for business intelligence• Is capable to consultfollow up on complex projects in which BI tool capabilities are involved→ Knows the principles of statistical analysishow to apply them→ Supports human decisions with visual analytics the user models to reflect reasoning• Strong team player with professional English communication skills, both verbalwritten• Excellent problem solving, critical thinking skills,communication skills• Curious about data, eager to exploreproven analytical mindset• Flexible, stress-resistant, able to deal with a challenging environment• Pro-active, self-managingindependent thinking• Teamplayer Preferred• Machine Learning, Data Sciencestatistical modeling experience preferred• Experience in Customer Contact Center environment preferredOur companyThe Mercedes-Benz Customer Assistance Center (CAC0 is an international multicultural organizationan integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we thinkact globallyassume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customersdealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, SetraMercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucksvans.Place within the organizationIn the role of Business Analyst, you report directly to the General Manager Operations.Objective of the roleThe operational Business Analyst is focal point when it comes to analyzing operational performance. In this role, you ensure a robust process for reviewing business performanceyou are an active driver of performance improvements based on your analysis.

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