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Clutch Technical Specialist (m/f/x) (also like part-time) in der Städteregion Aachen
Referenznummer: acjobs-st-23582

Westlake Europe BVBA - Vollzeitbeschäftigung
Start ab sofort - Online seit dem 11.01.2019


Westlake Europe BVBA (originally founded as Westlake Clutch Belgium S.A. in 2005), is a wholly owned subsidiary company of China based Tieliu Clutch Co. Ltd. As European sales office of Tieliu Company, Westlake Europe is responsible for European customers on site,mainly supplies aftermarket clutch products to the biggest European spare part distributors with their private labelWestlake brand. Founded in 1985 in Hangzhou, Tieliu has 34 years of experience in manufacturesupply of quality automotive components. Tieliu specializes in the research, design, manufacturesupply of clutch products for both passenger carcommercial vehicle applications. With annual production capacity of 4.4 million clutch kits, Tieliu is the largest clutch manufacturerone of the leading OEM clutch suppliers in China.
Tieliu has built good sales network worldwideestablished overseas subsidiaries in BelgiumChicago. In 2017, Tieliu Company went publiclisted on the Shanghai Stock Exchange.
To be the European technical authority for all clutch product, quality, testrelated technical issues
On-site product technical support to European customers
Ensure a satisfactory aftersales service with efficientreliable technical support
Provide engineer level technical adviceproblem resolution skills to customers’ technical inquiriesquality claims
Key Responsibilities:

Provide technical direction / advice for problem resolution in support of Westlake clutch warrantyafter-sales for all product quality related issues
To be the key force of technical support in Europe,in collaboration with product supervisor in Belgiumengineers in China for all clutch quality claims (After-sales service)
Work within timebudget constraints but achieve the necessary quality claim treatment targets
Lead the technical investigation on defective clutchescustomers, test the productsmake the technical report, advise product supervisor on making correct decision on complicated quality claims treatment, Ensure a good customer satisfaction of after-sales service
Visit European customersprovide on-site technical support in case of critical quality claims. Understand various requirementstackle the irritant customers with reliable technical analysisexplanations, Ensure efficient processaccurate technical investigation conclusion of quality claims treatment work
Assist product supervisor to producerun the clutch range development plan for Europe allocated projects

Fluent in English (Main working language)
Degreeequivalent in Mechanical EngineeringAutomotive Engineering
Good know of manual transmissions, deep technical knowledge of clutch products (E.g. product design, mechanism, performancequality failure)
Rich experience (at least 5 years) of clutch products R&Dquality claims treatment (after-sale service) is an advantage
Familiarity with clutch testing techniquesfacilities
Familiar with clutch component inspections,the pass / failure criteria
A structured approach to problem solving
Understanding of test proceduresstandards
Flexible to travel in Europe

Negotiable Homeoffice (Partially in Belgium [Zaventem] is at least)

Negotiable based on candidate’s experiencequalification

Bitte geben Sie bei Ihrer Bewerbung die Referenznummer acjobs-st-23582 an.

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