CRM Business Consultant in der Städteregion Aachen
Danfoss - Vollzeitbeschäftigung
Start ab sofort - Online seit dem 07.11.2018
If you want to engineer solutions that enable the world of tomorrow to do more with less, Danfoss isyou´ll make a real impact. Open yourself to exeptional development - both personallyprofessionally. You´ll push boundaries to pursue our ambitions for better infrastructure, improved food supply, higher energy utilizationclimate-friendly solutions all over the world.our teamhelp us release the potential of this amazing world.
We are Danfoss. We are Engineering Tomorrow
CRM Business Consultant
Flexible (home office)Danfoss is focused on delivering exceptional customer experiences by ensuring that customer’s immediatefuture needs are understood. CRM provides an essential component in enabling Danfoss to engage customersunderstand their needs, but also ensures our organization is working more efficiently to meet our customer’s needs. In order to accelerate the future development of CRMdeploy solutions globally, we need you. You will become part of a fast-pacedhigh-energy team with agilededicated professionalsto roll out, maintainfurther develop the global platform for the entire Danfoss business. us on an exciting digital journey, ensuring that our global CRM platform – Salesforce.com (SFDC), is an efficient tool for our sales force as a key initiative offering Danfoss a significant competitive advantage. Continuous improvements translating requirementscapabilitiesdeliveries As CRM Business Consultant, you will clarify business requirements understanding the real pain pointsexpected outcome, thus successfully translating the business requirementsSFDC solutions. You will be part of a truly global company, working closely together with regionalsegment business leads to establish requirementsdesign solutions. In this position you will support all our salesservice organization to maintain strong salesforce processesyou will facilitate our global process owner community, ensuring that we build a world-class CRM system. You identifyreduce internal complexity by ensuring consistency in our internal platformseliminate internal inefficiencies. With report to the Head of CRM – part of Danfoss Business Systems, your responsibilities will include:
Clarifyalign business requirements by understanding the real pain pointsexpected outcome.
Be the solution owner of dedicated parts of our CRM solution within Marketing, SalesService
Be part of CRM projectsdefine business requirementsthe most optimal CRM solutions as well as ensuring thorough testing.
Ensure continuous improvement of the CRM platformensure deliveries according to clear release schedules.
Support training of our support organization when needed (planning, materialsexecution).
Build communities of practice focused on different aspects of CRM e.g. Customer Service Centers.
Increase quality of customer engagement through different communication channels by ensuring processes are consistent (where appropriate)documentation, implementation, trainingKPI tracking ensure traceabilityconsistency across the organization.
We do not expect you to be located at one of our Danfoss locations, you will be able to workyour home office but must expect approx. 20-30 travel days per year. Essential personal characteristics:
Customer Focus, Passion for creating positive Customer Experience.
Strong Influencing skillscommunication skills.
Good understanding ofopenness for new technologies – this also means becoming an expert of our CRM system.
Strong drivepassion for results to affect change.
Global team player, effectivereliable team-builder with good communication skills at all levels.
Challenge seeker, ambitious with strong personal drive.
Flexibleprepared for global travel activities.
Very strong English skills both in speakingwriting.
CRM consultant with business acumenstrong communication skills You properly hold a Bachelor's in Business, Technology, Managementequivalent, combined with proven experienceworking with CRM in a global environment, either B2CB2B. It is essential that you through your experience can demonstrate the ability to understand, define, deliverdeploy continuous improvements with CRM globally, to ensure processes developare aligned to our customer journeysoperational effectiveness. You also have a solid track record in designingdelivering CRM projects in onemore process areas including: Marketing, SalesService in large international companies with global responsibility. Ideally you have worked withyou have implemented Salesforce.com our chosen CRM platform. It is not a prerequisite that you are able to do basic configuration in Salesforce.com but it would be an advanceyou are able to. On a personal level, you are pro-active with a high drivehold strong influencing skillsmotivation skills. You have strong analytical skillsa good understanding of complex end-to-end business processes across different functions. You are a strong communicatorare able to keep calm in stressful situations.
Come andus,you are ready to put your CRM skills to the test in a highly innovative environment.
Bitte geben Sie bei Ihrer Bewerbung die Referenznummer acjobs-st-20951 an.