Delivery Station Liasion Manager in der Städteregion Aachen
Amazon Europe Core - Vollzeitbeschäftigung
Start ab sofort - Online seit dem 10.10.2018
Delivery Station Liasion Manager
Job ID: 713230 | Amazon VCC GmbH
At Amazon we're working to be the most Customer-centric company on earthwe are constantly improving how we fulfildeliver customer orders.
Our goal is to exceed expectations by continually striving to innovateprovide best in class customer support as we expand our logistics productsservices. To improve the customer experience we are establishing a group of delivery station based customer service associates that enables real-time, hands-on investigation ofa package ishow Amazon can get it to a customer as quickly as possible. Additionally, it provides customer access to local experts who can provide them the most accurateup-to-date information about their packageshow Amazon is resolving potential delivery issues affecting them.Shipping & Delivery Support (SDS) is looking for an Delivery Station Customer Support Team Manager to help pioneer this new method of customer service across the DE/Germany. In this role, you will be managing a team of (18-20) In-Station Customer Support Associate who provide local customer service for Amazon Customers serviced by Amazon Logistics Delivery Stations. Your team of associates will be based across multiple locations in your region. In the role you will be responsible for the overall performanceoperational delivery of your team of associates at each location, this will require you to work with key support functions such as Delivery Station Operations, Program Managers, Recruiting,Human Resources to review performance trendsopportunitiestake continual action to improve the service levelquality of performance. Experience with operational managementprocess improvement is an assetyou should be comfortable with making decisions in the midst of ambiguity. Developing positive working relationships with your teamcollaborating across multiple teams will be important for success in this role.
This individual must be able to commute toworkone of Amazon’s existing DE delivery stationsbe willing to travel regionally as needed.
*Please note that you must hold the correct working authorization for Germany*
A Bachelor’s degreeequivalent
Previous experience managing individual contributors in a customer service environment, experience within a contact center preferred. Strong interpersonalcommunication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
Ability to maintain composure in critical situationscommunicate clearly with both internalexternal stakeholders.
Previous experience implementing change management successfully transitioning programslarge scale operations.
Proven ability to makeimplement decisions
Proven ability to build relationships quickly
Decision Making/ Complex Problem Solving- proactively gather thedataappropriate sources, probe/consider all of the facts, considers other perspectives; conduct root cause analysis; refer to long term plansgoals; prioritize key factors; act decisively, promptlyconfidently
Fosters a positive team environmentcollaboration within the site.
Easily approachable, cooperative,a team player, easily gains the trustsupport of associates, supervisorspeers.
2-3 years of leadershippeople management experience.
Strong, self-driven leader with demonstrated ability to proactively drive, managegrow an operations team.
Project managementpeople management skills.
Business senseability to create, communicateachieve a vision.
Bitte geben Sie bei Ihrer Bewerbung die Referenznummer acjobs-st-20473 an.