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International Guest Services (m/f/i) German Language for Shipboard Employment in der Städteregion Aachen
Referenznummer: acjobs-st-26472

NCL (Bahamas) Ltd. - Vollzeitbeschäftigung
Start ab sofort - Online seit dem 12.04.2019


Job-Zusammenfassung

Norwegian celebrates a corporate history of industry firsts, including being the first cruise line to offer weekly departures to the CaribbeanMiamithe first to offer youth-specific onboard programsalso onboard WiFi. In an ever-changing world, Norwegian remains a leader in the industry for providing premium guest experiences on cruises across the globe. Nobody does it better. Norwegian introduced Freestyle Cruising, which revolutionized the industry by giving guests more freedomflexibility on a relaxed, resort-style cruise vacation. Our award-winning fleet of purpose-built ships – the youngestmost innovative at sea – visits more than 230 destinations worldwide. 
As our company adds new destinations, itinerariesships, there are wonderful opportunities for new crew toour family! We’ll proudly welcome Norwegian Bliss to our fleet in Summer 2018, with several more vessels are scheduled through 2025. Recently, Norwegian was named “Europe’s Leading Cruise Line” for the ninth consecutive year, as well as “Caribbean’s Leading Cruise Line” for the fourth time“World’s Leading Large Ship Cruise Line” for the fifth year by the World Travel Awards. Norwegian Cruise Line is officially listed on the NYSE, trading under the ticker symbol “NCLH” (Norwegian Cruise Line Holdings, Ltd). 
Read more about Norwegian on our website: http://www.ncl.com
Currently we are looking for 
International Guest Services (m/f/i) German Language for Shipboard EmploymentThe International Guest Services assists all guests at the Guest Services Desk, but concentrates specifically on non-English-speaking groupsindividual guests with their special needsrequirements in their native languages so as to give them a full, first class cruise experience.

Works in conjunction with,assists, the Group Services CoordinatorGuest Service Manager with handling special requests such as Honeymoon set-ups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs, etc. for non-English-speaking guests. Follows up to ensure departments responsible have completed the requirements
Contacts Group Leaders of non-English-speaking guests to assist the Group Services Coordinator in organizing group events
Available for daily, advertised desk hours at the Guest Services Desk to answer questionsprovide assistance to non-English-speaking guests
Assists at embarkation, disembarkationport talks, as well as being present during these times to assist non-English-speaking guestsnecessary. Available at ImmigrationCustoms inspections, etc.
Available to act as translator for non-English-speaking guests needing to communicate with shipboard departments including, but not limited to, Medical, Security, Revenue outlets, Restaurant, Senior management
Coordinates announcementsthe translation / printing of the Freestyle Daily,the required languages relative to the non-English-speaking guest ratio on board each cruise

Intermediate to Advanced verbalwritten level of English is required.
Advanced to native verbalwritten fluency in German is required
Ability to perform translationsEnglishGerman
Intermediate knowledge of Microsoft Word, Excel, MicrosFidelio Cruise is required
Must have at least one year management experience in Hotel/hospitality 
Two-year Associates degreeequivalent in Public Relations/Hotel managementa recognized hotel institution.
ATTRIBUTES

Able to work independently
Must be a quickcritical thinker,a patient listener
Able to speak publicly to large groupsnecessary
Customer Service / Guest Relations Oriented, Leadership SkillsWell Organized
Proactive, Team Player, Problem Solver
Passionate about hospitalitycustomer service driven

Bitte geben Sie bei Ihrer Bewerbung die Referenznummer acjobs-st-26472 an.


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