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IT Service Manager (m/f/d) in der Städteregion Aachen
Referenznummer: acjobs-st-90519

West Pharmaceutical Services Deutschland GmbH &Co. KG - Vollzeitbeschäftigung
Start ab sofort - Online seit dem 06.06.2021


Welcome to West! Established in 1923, West Pharmaceutical Services, Inc. has become a global leader in innovative solutions for injectable drug administration. Eachevery day, West manufactures more than 112 million products that are used to help improve health care for millions of people around the world. our team of 7,500 employees in 16 countries to help us write the next chapter of our success story. We are constantly looking for new talentspeople who won’t settle for second best. Thinkers. Doers. Enthusiasts. As an employee, you will experience a collaborativedynamic global working environment,your development is our priority. West Pharmaceutical Services, Inc. is a leading manufacturer of packaging componentsdelivery systems for injectable drugshealthcare products. Working by the side of its customersconcept to patient, West creates products that promote the efficiency, reliabilitysafety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania,supports its customerslocations in NorthSouth America, Europe, AsiaAustralia. West's 2020 sales of $2.14 billion reflect the daily use of approximately 112 million of its componentsdevices, which are designed to improve the delivery of healthcare to patients around the world.
Make a difference as an IT Service Manager (m/f/d).
Location: Kiefernweg, Eschweiler, Germanyany other European location of West Travel Requirements: up to 20% Contract Conditions: permanent, full-time Recruiter: Mara Stollenwerk Position Summary: As IT Service Manager (m/f/d) you will be responsible for developingdelivering all services classified as manufacturing networkdigital support for company operations for the assigned region. Working with the regionalglobal D&T teams means you will be responsible for technically leading, developingefficiently managing all aspects of the site’s infrastructureend user devices in line with corporate guidelinesprocedures.
In this position, one of your main tasks will be to execute our IT strategyensure a high level of individualteam performance against goalsobjectives
You will work with Business Uni Leadership to understand the business outcome of the servicemanage escalationscommunication in case of IT service outages in the sites
To understand the underlying technologies, you will collaborate with IT-internal stakeholdersexternal service providers
You will managecoordinate service through appropriate service centersassist with troubleshootingproblem determination
To support our IT service as best as possible, you will participate in local, regional,global D&T projectscoordinate roll-out of same on local site level
Finally, you will drive, trackreport on continuous improvements in service delivery performance

You are educated with at least a bachelor’s degree in Computer Sciencea related field with a minimum of 5 years of experience in IT operations, ideally in a manufacturing environment
In addition, you have practical knowledge in leadingmanaging direct reports in a matrix organization
You bring an in-depth understandinginterpretation of procedures, policies,business practices to achieve results
To find your way in our dynamic environment, you are able to adapt quickly to changesmanage multiple projects effectively
With your autonomousself-motivated work ethic, you are able to exercise independent judgment in making decisionsresolving complex problems
You bring the ability to work on your own initiative, meet strict deadlineshandle multiple projects effectively
As you will interact at all levels, you will need excellent interpersonalstrong communication skills in EnglishGerman
You are willing to travel locally, regionally,globally up to 20%

Internationality – As an American company, we live a global cooperation within international structures
Philanthropy – We value an appreciativefriendly work environment as well as flat hierarchies
Market-appropriate remuneration – We offer an attractive, market-oriented remuneration, including company social benefitspurchasing benefits
Social engagement – We support local aid organizations through various actions organized by our employees
Diversity – We at West value the wide range of our employees who make up our company
Safety – Occupational safety is our highest priority; we offer secure jobs in a sustainable industry
Development opportunities – Our employees benefitan extensive range of trainings as well asa constanttargeted employee development
Family-friendly culture – We attach great importance to reconciling private lifework; flexible working hours are a matter of course for us

Bitte geben Sie bei Ihrer Bewerbung die Referenznummer acjobs-st-90519an.

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