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ITSM Professional Services Consultant (Post-Sales) - Nationwide in der Städteregion Aachen
Referenznummer: acjobs-st-20956

ivanti inc. - Vollzeitbeschäftigung
Start ab sofort - Online seit dem 07.11.2018


Job-Zusammenfassung

Looking for more than just a job? We like developing our people just as much as we like developing great products.
 
Ivanti is a global leader in IT systemssecurity management, service management, asset management,mobility management solutions. Ivanti, created in January 2017 after a merger of HEAT SoftwareLANDESK, has been around for over 30 years but is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work, as well as many accolades for the products it develops. With more than seven acquisitions in the last four yearsopen positions around the globe, it's an exciting time toIvanti.
 
you’re passionate about what you do, interested in developing solutions that make a differencein having fun while doing it, Ivanti is the place for you!The position requires the ability to execute projects both independentlyin conjunction with other consultantspartners,to implement high-quality technical solutions based on industry best-practicescomplex businesstechnical requirements
Customer projects include new implementations, upgrades, health-checks,tailored workshops/training

The Professional Services Consultant will be a key contributor to best practicesimplementation standards along with the rest of the UKwider Technical Services teams

Responsibilities:

Analysis & Design
· Lead workshops to perform detailed requirements analysis, information gathering on client expectationstechnical baselines for writingtechnical review of Statements of Workproduction of detailed requirements definitions
· Assist in writingvalidating the scope of worktechnical assumptions of Statements of Work
· Produce high quality, scaleable designs based on functional requirements, customer environmentsstandardscurrent best practices

Build & Deploy
· Perform consultation, implementation, testing, documentation,knowledge transfer for billable engagements
· Support customers with pilotproduction implementationrollout

Operate & Optimise 
· Lead customer handover workshopsorientation sessions
· Perform health assessments of customer implementationsprovide recommendations
· Stay up to date on emerging technologiesproducts, including attaining certificationsparticipation in industry events as appropriate

Additional Responsibilities
· Work with the Professional Services organisation to maintain both companydepartment goals
· Maintaindevelop knowledge of the Service Manager (ISM) solutions portfoliospecific practice area offerings
· Conduct consulting engagementsdeliver solutions in a timelyeffective manner
· Assist in the development o  Service Manager (ISM) service offerings, including definition of tasks, deliverablesstandard estimates
· Help to document best practices in developingdeploying Service Manager (ISM) solutions,feed themour knowledge base for reuse by customerspartners· Strong in infrastructure architecturedesign of complex Service Management solutions
· Strong practical Windows systems administration skills.
·  Familiarity with Service Management concepts, processesstandards
·  Understanding of modern IT production data centrehosting operations including virtualizationideally cloud platforms
· A good practical understanding of Web-based application delivery, including IIS server platforms
· Experience with supporting technologies such as Load Balancing, DNS, Firewalls
· Some scripting knowledge (VB, PowerShell) useful
· Excellent communicationsinterpersonal skills
· At least 2 years of previous consultancy experience
· Completed ITIL certification would be benifical

Although based in Germany, due to the international reach of the role the successful candidate is expected to speak fluent English. Competitive salaryemployee benefits package

Bitte geben Sie bei Ihrer Bewerbung die Referenznummer acjobs-st-20956 an.


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