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Sales Support Specialist (m/f) Europe in der Städteregion Aachen
Referenznummer: acjobs-st-15330

West Pharmaceutical Services Deutschland GmbH &Co. KG - Vollzeitbeschäftigung
Start ab sofort - Online seit dem 12.07.2018


West Pharmaceutical Services Deutschland GmbH & Co. KGSales Support Specialist (m/f) Europe


Make a difference as
Sales Support Specialist (m/f) Europe
Established in 1923, West Pharmaceutical Services, Inc. has become a global leader in innovative solutions for injectable drug administration. Eachevery day, West manufactures more than 100 million products that are used to help improve health care for millions of people around the world.
our team of 7,000 employees in 16 countries to help us write the next chapter of our success story. We are constantly looking for new talentspeople who won’t settle for second best. Thinkers. Doers. Enthusiasts. As an employee, you will experience a collaborativedynamic global working environment,your development is our priority.


Creatingmaintaining the commercial aspects of customer master data records in accordance with the requirements of the SAP Business System
Processing all initial new enquiriesnew existing
customers alike; generate relevant
quotations provide supporting documentation, involving the relevant Account Managerensuring follow-up activity is logged appropriately
Managing the supply of customer samples to
new business opportunities
Tracking the review of customer specificationsensuring that they are dealt with in a timely manner
Issuing of West specifications, drawings technical
documentation as requested by the

Review andthe demand forecast for
customers as required
Managing pricing in accordance with the relevant West Pricing Policymanaging the creationissuing of annual price lists
Supporting the creation, executionmonitoring of Development Agreements
Assisting the Account Managers in maintaining the CRM system to ensure accurate data entry retrieval

Perform administrative duties within the Sales Office as called upon to do so
Supporting the compilation of customer rebate
aswhen required
Handling Customer Notification process to ensure that notifications are issued in an accuratetimely manner
Support the compilation of sales datathe
of customer KPI information as required
Trigger the creation of new customer Material
Records as necessaryto track them through item creation


Educated to Bachelor's degree levelequivalent

3 + years of experience in a customer service

Experiencemotivation to work in an
international , cross-functional environment

Excellent verbalwritten communication skills

Precise working styleattention to detailquality

Strong self-organization, time management prioritization
High competency in English language

High competency in Microsoft Office

A conscientious team player (m/f) with a desire to provide service excellence


The core objective of this position is to support the sales function with tasks associated with pre-ordering
activities other sales related areas, other than that of customer order processing

Ensure a promptaccurate response to address nominated customer requestsissues

Assist the Account Manager prior toduring customer visitsrequested to do so. Provide direct support to Account Managers on a daily basis

Work alongside local Order Fulfilment colleagues in ensuring that activities are carried out effectively

US NOW! Please click on the
to apply online via our e-recruiting-system !

West Pharmaceutical Services Deutschland GmbH & Co. KG

Stolberger Straße 21–41 |
52249 Eschweiler (bei Aachen) |
Tel.: +49 2403 796-100

Bitte geben Sie bei Ihrer Bewerbung die Referenznummer acjobs-st-15330 an.

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