SAP Fieldglass - Application Support Engineer, Germany in der Städteregion Aachen
SAP Deutschland - Vollzeitbeschäftigung
Start ab sofort - Online seit dem 09.10.2018
As market leader in enterprise application software, SAP helps companies of all sizesindustries innovate through simplification.the back office to the boardroom, warehouse to storefront, on premises to cloud, desktop to mobile device – SAP empowers peopleorganizations to work together more efficientlyuse business insight more effectively to stay ahead of the competition.
SAP Fieldglass was “born cloud”we are considered one of the forerunners of today’s highly successful cloud delivery model. We provide a cloud-based Vendor Management System (VMS) to manage contingent workforceservices procurement programs. More than 400 customers globally leverage the Fieldglass solution to gain visibilitytheir external workforces, including contingent labor, services managed through Statements of Workindependent contractors while optimizing spend, quality, complianceefficiency. With an open, collaborative culturean entrepreneurial spirit, Fieldglass is growing rapidly in Germanywe are keen to hire those with a can-do attitude to help keep us at the top of our industry!
Application Support Engineer
We are currently seeking an Application Support Engineer to support our SAP Fieldglass expertsadministrators within our clientpartner organisations, building out our Support functions locally in Germany.
You will own clientpartner inquiries on current configurations of the SAP Fieldglass product, properly annotate issues in our ticketing system, conductdocument the analysis of client-reported issues
Troubleshooting complex technical problems for clients, including database issues, integrations with other systems, reporting, rate structures, statements of work, buyer configurationsadmin object managementapproval workflows
Communication with clientspartners throughout the support cycle, using their casework to build a rapport with key program stakeholders, as well as managing the communication across the internal organisation
Balancing inbound support volume with your pending caseload, in accordance with service level agreements while properly prioritising your work based on impact to business
Providing ad hoc project support to other parts of the Professional Services organization for new implementations, conversion projects,expansions of existing programs
Developingdelivering training to,documentation for, colleagues within the Application Support team; you might also be called on to assist with training delivery for clientspartners
Build up your product knowledge through internal trainingsself-studystrive to become an expert in the SAP Fieldglass application
Candidates with previous experience in service environments, be they hospitality, retail, technical,otherwise
The motivation to be our customers’ advocate,to consistently add value in the service you provide
A focus on the people you are supporting, while being empatheticpatient
An eye for detailstrong troubleshootinganalytical skills
Excellent communication skills: ability to support technical enquiries professionally via both verbalwritten support channels for varying audiences
Business-fluent level of both GermanEnglish
Strong knowledge of Microsoft Office suitefirst experiences working with call managementticketing systems
A Bachelor’s degree in Business Administration, Information Sciences,related course of study preferred
Bitte geben Sie bei Ihrer Bewerbung die Referenznummer acjobs-st-19854 an.