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Specialist Supply Chain, Order Management, EU (m/f/d) in der Städteregion Aachen
Referenznummer: acjobs-st-43784

West Pharmaceutical Services Deutschland GmbH &Co. KG - Vollzeitbeschäftigung
Start ab sofort - Online seit dem 07.11.2019


Welcome to West!
Established in 1923, West Pharmaceutical Services, Inc. has become a global leader in innovative solutions for injectable drug administration. Eachevery day, West manufactures more than 112 million products that are used to help improve health care for millions of people around the world.
our team of 7,500 employees in 16 countries to help us write the next chapter of our success story. We are constantly looking for new talentspeople who won’t settle for second best. Thinkers. Doers. Enthusiasts. As an employee, you will experience a collaborativedynamic global working environment,your development is our priority. Make a difference as Specialist Supply Chain, Order Management, EU (m/f/d) (limited contract for one year).
Handle customer requests regarding the order management process (e.g. lead times, missing OM documents, shipment tracking numbers)
Order reception, receipt acknowledgement, check, entry, entry acknowledgement
Availability check (with production planner3rd parties), check for feasibilityrulessegmentation
Potentially negotiate with planner and/or customers
Order confirmation (material, quantity, dates etc.) to customers
Coordination of order changes in accordance to applicable/available rulesregulations (eg. segmentation, frozen horizons etc.)
Order/delivery status monitoringorder backlog management
Assist Sales Support in matching actual orders against forecast
Processing/coordination of customer complaints according to QA complaint strategy
Processing/coordination of required product returns/destruction/rework etc.
Processing/coordination of required credit notes, debit notes, invoice corrections, proforma invoices, dunning (starting 2nd level)
Processing down payment orders with customers as well as generaland release of credit blocks in collaboration with Accounting
Collaboration with shipping/exports experts on preparation of importexport documentation (eg. letter of credit, declarations etc.)
Master data: maintenance of all OF-related master data according to data governance rules
Representation of Order Management during customer supply review meetings (or similar)
Basic Qualifications:

Apprenticeship in business administration, at least 5 years of experience in Customer Service/Order Management environment
Very good knowhow of SAP SDthe basic master data concepts
Very good English language skills
Proficiency in MS Office (Word, Excel, PowerPoint)
Preferred Knowledge, SkillsAbilities:

Bachelor of Arts in business administration would be desirable
Experiencemotivation to work in an international, cross-functional environment
Team player actively contributing to positive team spirit
Excellent verbalwritten communication skills
Precise working styleattention to detailsquality
Self-Organization, time managementprioritization
Export knowledge will be an advantage
Knowledge of another European language would be an advantage

Internationality – As an American company, we live a global cooperation within international structures
Philanthropy – We value an appreciativefriendly work environment as well as flat hierarchies
Market-appropriate remuneration – We offer an attractive, market-oriented remuneration, including company social benefitspurchasing benefits
Social engagement – We support local aid organizations through various actions organized by our employees
Diversity – We at West value the wide range of our employees who make up our company
Safety – Occupational safety is our highest priority; we offer secure jobs in a sustainable industry
Development opportunities – Our employees benefitan extensive range of trainings as well asa constanttargeted employee development
Family-friendly culture – We attach great importance to reconciling private lifework; flexible working hours are a matter of course for us

Bitte geben Sie bei Ihrer Bewerbung die Referenznummer acjobs-st-43784an.

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