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Team Manager Customer Service (m/f/d) in der Städteregion Aachen
Referenznummer: acjobs-st-94013

Thermo Fisher Scientific Inc. - Vollzeitbeschäftigung
Start ab sofort - Online seit dem 24.07.2021


Job-Zusammenfassung

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleanersafer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnosticstherapiesincreasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing conveniencepharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab ServicesPatheon. We are currently recruiting for a Team Manager Customer Service (m/f/d) Location: Langerwehe (near Aachen) Developmaintain customer relationships Leading a team who handles inbound customer callsemails to quickly assessresolve customer issues Understandstrains the team on entering ordersenterprise system Communicate effectively with other internal departments, acting as the customer’s advocate Work with IT/Finance/Product management to maintain pricing accuracylead Annual Price Roll Lead reviewsmanage cases for all Langerwehe Customer Allegiance Survey responsesmanage upload process. Developmonitor key KPI’s for the Customer Service Team Create job aidstools to help team members with customer interactions
Handles all facets of assigned customers, to include:
Communicate proactively with both internalexternal customers Review escalated orders through system to ensure commitments are up-held Handle escalations by investigatingresolving customer problems with productsdeliveries Work with other managers in CCS factoriesdistribution centers to help obtain items which are escalated Follow up with customers on any order delays, complaints,entry errors Empathizes with customers on any complaintsworks to resolve them quickly
Bachelor’s degreeequivalent Several years of leadership experiences in customer service Ability to communicate effectively, both writtenverbally Pronounced skills in change management Ability to solve problemsto deal with variables in situationsonly limited standardization exists Ability to interpret a variety of instructions furnished in written, oral, diagram,schedule form Fluent language skills in EnglishGerman are mandatory Ability to manage multiple priorities to help meet the business objectives
Employment with an innovative, future-oriented organisation Outstanding careerdevelopment prospects Company pension schemeother fringe benefits Exciting company culture which stands for integrity, intensity, involvementinnovation

Bitte geben Sie bei Ihrer Bewerbung die Referenznummer acjobs-st-94013an.


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