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Technical Account Manager (m/f) TCS Europe in der Städteregion Aachen
Referenznummer: acjobs-st-20460

West Pharmaceutical Services Deutschland GmbH &Co. KG - Vollzeitbeschäftigung
Start ab sofort - Online seit dem 09.12.2018


West Pharmaceutical Services Deutschland GmbH & Co. KGTechnical Account Manager (m/f) TCS Europe


Make a difference as
Technical Account Manager (m/f) TCS Europe

Established in 1923, West Pharmaceutical Services, Inc. has become a global leader in innovative solutions for injectable drug administration. Eachevery day, West manufactures more than 100 million products that are used to help improve health care for millions of people around the world.
our team of 7,500 employees in 16 countries to help us write the next chapter of our success story. We are constantly looking for new talentspeople who won’t settle for second best. Thinkers. Doers. Enthusiasts. As an employee, you will experience a collaborativedynamic global working environment,your development is our priority.


Work independently to lead all functions in technical matters with West’s customers (including Key/Global accounts) relating e. g. to drug-closure compatibility, packaging recommendationsdevelopment, component processingextractable/leachables

Actively take a leading role as the global TCS lead on assigned G-Champ accounts by coordinating with all peers

Be an active part of the market segmented sales teams as part of assigned account teams

Develop the technical aspects for the commercial strategies for products/servicescustomers

Represent the Voice of Customer to the West organization by assuring VOC is documentedVOI tracked

Lead the technical discussion with customers to obtain the background informationcustomer’s technical requirements on projects

Advise on the status ofdrive technical aspects of internalexternal customer-linked projects

Coordinatedesign technical studies for presentationpublication to position West as thought leader

Lead technical seminars/symposiums with customers, educate them on product applicationsshare industry insights with them

Be an expert in troubleshootingproblem-solving product/application concernsWest customers, with agility to articulateidentify/apply West internal resources

Act as a liaisoncustomers, SalesWest Analytical Laboratories

Develop trainingstrain the global TCS team on product knowledgeapplications in areas of expertisetake on role of technical advisor to the team as needed

Leadconsult on all technical aspects for product launches, new products, formula developmentother development projects based on customer needsmarket segment

Provide technical adviceindustry insights to the Scientific Communications team in defining, writingcompleting internal studies of West technologies for generatingsupporting West Technical Reports, West Technical Bulletinscommercial literature

Work closely with Scientific Insights Lab to develop scientific understanding of West productstheir interaction with customers’ drug applications


Bachelor's in a technical field (Chemistry, Biology, Engineering); a graduate degree would be preferred

At least 8 years of experience, with at least 5 years of solid experience in related fields, such as pharmaceuticalmedical device industry

Experience in technical support, analytical laboratory, Research & Developmentengineering role

Ability to utilize sound judgmentmanage multiple priorities with a sense of urgency

Strong interpersonal skills; ability to connect with otherseffectively influencemanage key relationships across diverse organizational levels, business unitscustomers

Ability to work as part of a team but also autonomously in a fast-pacedcomplex environment with a self-motivated work ethic

Fluidity to balance multiple priorities

Ability to anticipateidentify internalexternal client needsmake appropriate recommendations

Ability to work in a virtual environment in a global organization

Excellent English language skills (writtenoral)

US NOW! Please click on the
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West Pharmaceutical Services Deutschland GmbH & Co. KG

Stolberger Straße 21–41 |
52249 Eschweiler (bei Aachen) |
Tel.: +49 2403 796-0

Bitte geben Sie bei Ihrer Bewerbung die Referenznummer acjobs-st-20460 an.

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