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Technical Account Specialist EU (m/f) in der Städteregion Aachen
Referenznummer: acjobs-st-11110

West Pharmaceutical Services Deutschland GmbH &Co. KG - Vollzeitbeschäftigung
Start ab sofort - Online seit dem 07.03.2018


West Pharmaceutical Services Deutschland GmbH & Co. KGTechnical Account Specialist EU (m/f)


Make a difference as
Technical Account Specialist EU (m/f)

West Pharmaceutical Services, Inc. is a leading manufacturer of packaging componentsdelivery systems for injectable drugshealthcare products. Working by the side of its customersconcept to patient, West creates products that promote the efficiency, reliabilitysafety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania,supports its customerslocations in NorthSouth America, Europe, AsiaAustralia.  West's 2016 sales of $1.5 billion reflect the daily use of approximately 112 million of its componentsdevices, which are designed to improve the delivery of healthcare to patients around the world.
our team of 7,000 employees in 16 countries to help us write the next chapter of our success story. We are constantly looking for new talentfor people who won’t settle for second best. Thinkers. Doers. Enthusiasts. As an employee, you will experience a collaborativedynamic global working environment,your development is our priority.


Support West customers in technical matters, for example relating to drug-closure compatibility, packaging recommendationsdevelopment, component processingcomplementary systems
Take a proactive role as technical interfacethe customerWest's functionsrepresent the Voice of Customer to the West organization
Support the development of commercial strategies for products/servicescustomers
the Sales teams on technical issues/
projects within customers
Interface with customersaccount managers to obtain the background informationcustomer's technical requirements on projects
Advise on the status ofdrive/follow up on technical aspects of internalexternal customer-linked projects
Prepare technical presentationsconduct technical seminars/symposiums with customers
Share industry insights with customerseducate them on product applications
Write blogsjournal articles for publication
Attendparticipate in tradeshows, conferencesseminars, with presentations to customers/industry as needed
Act as a liaisoncustomers, SalesWest Analytical Laboratories
Build expertise in key market knowledge areas overabove the internal trainings
Provide specific technical training to West employees as assigned
Work closely with QAOperations on change controlassist customers with technical aspects of changeFAQ as needed

Work closely with all other members of Global Technical Customer Support team to assure open communicationa high level of effectiveness


Bachelor's degree in a technical field (Chemistry/Biology/Engineering)Master's degree1-2 years of experience in related fields, for example pharmaceuticalmedical device industry
1-2 years of experience in technical support, analytical laboratory, researchdevelopmentengineering role
Ability to comprehend technical information
Strong interpersonal skills; able to connect with othersmanage relationships
Ability to utilize sound judgmentmanage multiple priorities with a sense of urgency
Ability to identify internalexternal client needsmake appropriate recommendations
Possess the fluidity to balance multiple priorities
Ability to work in a virtual environment in a global organization
Excellent English language skills (writtenoral)

US NOW! Please click on the link to apply online via our
e-recruiting-system !

West Pharmaceutical Services Deutschland GmbH & Co. KG

Stolberger Straße 21–41 |
52249 Eschweiler (bei Aachen) |
Tel.: +49 2403 796-9106

Bitte geben Sie bei Ihrer Bewerbung die Referenznummer acjobs-st-11110 an.

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