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Technical Service Representative I - CMS (Italian & English) in der Städteregion Aachen
Referenznummer: acjobs-st-67636

Mercedes-Benz Customer Assistance Center - Vollzeitbeschäftigung
Start ab sofort - Online seit dem 17.10.2020


Mercedes me is a modern, exciting new brand which links customers to their Mercedes-BenzSmart vehicles in an intelligently connected world…and it’s expanding rapidly!
As a Technical Service Representative I you will be the 1st point of contact to our customers (B2C & B2B)act as a subject-matter expert by supporting users with process knowledgecase specific routing, as well as participating in the development of current businessthe setup of future services.
Do you want to know more?
Connected Mobility Services merges the digitaltechnical world with our passion for delighting our customers. We dedicate our services to always find customer centric solutions that not only exceed our customers’ expectations but delight them with our knowledgesupport during the process. One of the main pillars of these services is Mercedes me connect.
Mercedes me connect combines numerous connectivity servicesMercedes-Benz. Using dedicated Appswebsites, these services enable customers to connect with their vehicle at any time andanywhere. Smartphones, tabletsPC’s can be used to locate their vehicle, remotely operate specific functions, as well as manage vehicle maintenanceuser accounts.
We also invest in the future of mobility. Car2Go and VAN2SHARE pioneer the realm of innovative mobility services. Along with many other smartphone based mobility concepts such as smart ready to drop, we optimize the use of existing transportation infrastructuredevelop flexibleecofriendly mobility solutions of the future.
These are just some of the digital services Mercedes-Benz currently provides. With our continued expansion, many more customers are experiencing the benefits of this technology. The latest Pro Connect and Connect Business servicesMercedes-Benz, ensures van ownersfleet customers can monitor their vehicles too. Smart customers are also catered for with the new Smart Control App.How exactly will you operate? By…
accepting incoming support requests, incidentsproblems
identifying weaknesses in our processestoolscreate awareness
registering all activities in the ticketing tool
troubleshooting minor training issues on the phone
identifying problems that can affect our processesescalating them accordingly
resolving reported issues according to pre-defined use cases
reporting undefined issues to higher level You can become a Technical Service Representativeyou:
have any affinity within IT/Telematicsare someone who has always been interested in “the internet of things”.
possess excellent communication skills (B2CB2B)
have excellent skills in both ItalianEnglish (both writtenspoken)
are able to identify, analyseresolve problems over the phone with involved partners
can handle interactiontoolssupport systems In your garage there are various boxes on multiple shelves, filled with all required tools to enhance your performance day by day. These boxes contain:
an attractive pay
a competitive performance based salary growth
result oriented bonuses
a holiday allowance: 8% of annual salary
transportation plan: free bike every 3 years, free public transportcontribution to fuel costs
200 vacation hours
collective health insurance at discounted rates
“Employee Car Program”: discounts on newused Daimler brand cars
lucrative relocation package.applicable, you will also be reimbursed for the first arrival, housing fee & moving costs.
Social Activities: It is ensured that you also have fun with your co-drivers after work. The internal company Social Club frequently organizes eventsactivities like sports, language courses, cooking workshops, dance courses & Friday night drinks
Working Conditions: This position is on a fulltime base (40h per week) in a 24 hours shift pattern. Shift allowance:
Monday - Friday     20h00 – 22h00         25% Monday - Friday     22h00 – 07h00         50% Saturday                                                  50% Sunday                                                    100%   We provide an extensive 4 weeks initial traininga follow up buddy program.

Bitte geben Sie bei Ihrer Bewerbung die Referenznummer acjobs-st-67636an.

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